Info. Technology 302m2c

IntroductionFor many organizations providing service of processs , process desk is an essential part of the nub s success . An in legal help desk could lead to client passing or customer dissatisfaction . The question that everyone is norm exclusivelyy face up is what constitutes an effective help deskStatement of the ProblemThis document aims to answer whether help desk ought to be staffed by the most sr. learning applied science visual modality availableRequirements of a Successful Help DeskPhysical ConsiderationsAccording to Bayan , help desk gather ups a well outlined mission , proper budget allocations and quantified service target which get out serve as the design (2003 . Second to this ar the corporeal considerations which include proximity , suffocate ergonomics and workflow . propinquity in the sense that the realize forcefulness office are non located in airfield that makes it very crowded . milieu ergonomics such(prenominal) as neatness and arrangement of cubicles helps fall the stress of help desk personnel . Workflow is essential to brook smooth transitions between skilful tolerate who are maintaining the PCs and engagement of erect personnel . These corporeal considerations give us a hint that it is difficult to regulate discipline technology people , even the most cured(a) into this environment . These detailed considerations that advert the success of a help desk indicates that we fatality people who foot survive in such a stressful environment that admits balanced proximity , ergonomic environment and workflow Although the technology ask clearly calls for an information technology people to support help desk , it does not require that it will be staffed by senior information technology peopleExpertise RequiredThe goals and the understanding of customers vex the expertness required Although there i! s no doubt that a senior information technology is required at the start , the large run operation may be left with expert individuals for the specific task .

For the goals set , according to Bayan , it is important to branch between expert interactions that requires more than skilled agents , and resource providers that barely requires approach path to various information scarce may not have to know it all (2004 . So if the help desk goals require to provide expert interactions and so more skilled support is required . The skilled support direct not be part of the help desk but may be committed by a person in the help desk to a co re of skilled agents . In most cases , help desk are more of resource providers who requires access to various information without the need of fully understanding them . This is psyche that stand be learn on how to access distinct types of information . The task does not require a senior information technology personnel . The understanding of customer is withal essential in determine the expertise required offset there is a need to understand whether the help desk supports cognition workers or process workers (Bayan , 2004 . So if the support is for knowledge workers , past the help desk could again highroad the concerns to the knowledge support stem . Similar concerns can be conclave before it can be process by a knowledge group at the same snip . The answers of...If you want to get a full essay, order it on our website: BestEssayCheap.com

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